1. Information That We Obtain From You
We may or may not collect, process, and store the following information about you:
1.1 Information that you provide us with, like your name, address, email, telephone number & age which you provide us with (or which you permit us to take), and any other information that you choose to voluntarily provide, when you:
1.2 make a booking request through email for a service;
1.3 complete booking forms via email
1.4 talk with us by phone, post or email (in which case we will keep a record of that correspondence);
1.5 report an issue with any of our services.
2. The Use Of Information We Obtain From You
2.1 We use the information we get from you to:
2.1.1 administer accounts and invoices you have with us;
2.1.2 manage your bookings, and to arrange the providing of services;
2.1.3 carry out our obligations coming from any contracts between you and our company;
2.1.4 provide you with the information, products and services that you request from us;
2.1.5 communicate with you about any comments, complaints, queries or feedback you may have about us or the services;
2.1.6 specifically, we will provide your data to the service provider who is appointed to provide services to you, for the purpose of providing said services. This information may include (i) your name, address and contact details; (ii) details about your property and services you requested, together with any relevant photographs you may have provided.
2.2 We use the information about you that we collect automatically for:
2.2.1 Providing service to the letting agent or landlord
2.2.2 For providing invoices for services requested
2.3 We utilise information about you that we collect from other sources in combination with the information you provide us with and the information about you that we collect automatically. We will only use such information for the purposes established above.
3. Storing Your Personal Data
3.1 All information you provide us with is stored on secure servers in the United Kingdom. We use Sage for accounts purposes and ISurvey for our electronic reports. We have taken security measures appropriate to the nature of the information stored and the harm that might come from a breach of security.
3.2 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. Disclosing Your Information
4.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
5. Your Rights Regarding Your Information
5.1 You have the complete right to ask us not to process your personal data for marketing but as The Property Genie does not carry out target marketing this would not be necessary.
5.2 The Act gives you the right to access information that we hold for you. Your right of access can be exercised in accordance with the Act.
5.3 You can at any point opt ask to opt out and ask us to remove you from our database. This would only be able to be consented once the tenancy agreement has ended and both parties are in agreement to the release of the deposit.
5.4 Your data is stored on our software for 1 year then it goes on to our archived storage for a further 7 years.
6. Linking To Third Party Websites
Sometimes our websites may contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please make sure to check these policies before you submit any personal information to these websites.
7.3 Social Media
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.